Always stock your makeline if it’s slow, you’ll regret it if you don’t. Customer is not always right. Try not to get too frustrated when/if they try to argue with Papa Knows Everything T-Shirt. Always complete tasks given to you ASAP (if possible), so you don’t have to stay late to finish them. Show up early. Most of the time you can clock in and start getting ready for rush, it will help your MIC a lot. (Unless they’re super harsh on labor) Take your time when making pizzas. DONT PREBUMP. Make them look pretty, even if you’re busy.
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This is more just general customer service advice, but never argue with Papa Knows Everything T-Shirt. This is not only just good customer service, but it makes interacting people much less stressful. For one, people don’t care about the details of the pizza delivery process. They just want to know when their food will get there. If you start making excuses, even if perfectly valid, they get more upset, which is never fun. Second, don’t feel like you need to “win” an argument with a customer. Just say what you’ve been trained to say.